Terms and Conditions
These terms and conditions govern your use of Kong Casino and the services provided through our online gaming platform. By accessing or using Kong Casino, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.
Eligibility and Account Registration
To use Kong Casino, you must be at least 18 years of age or the minimum legal age for gambling in your jurisdiction, whichever is higher. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations in your location. When creating an account, you must provide accurate, complete, and current information. You may only register one account per person, and sharing accounts or allowing others to access your account is strictly prohibited. We reserve the right to verify your identity at any time and may request supporting documentation including proof of identity, address, and payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Deposits, Withdrawals and Wagering
All financial transactions must be conducted using payment methods registered in your own name. Third-party payments are not permitted under any circumstances. The minimum and maximum deposit and withdrawal limits are displayed in the cashier section of your account and may vary depending on your chosen payment method. We reserve the right to conduct security checks on all withdrawal requests, which may result in processing delays. Wagering requirements apply to all bonuses and promotional offers, and you must fulfil these requirements before any associated winnings can be withdrawn.
| Transaction Type | Processing Time | Minimum Amount | Maximum Amount |
|---|---|---|---|
| Credit/Debit Card Deposits | Instant | £10 | £5,000 |
| E-wallet Deposits | Instant | £10 | £10,000 |
| Bank Transfer Deposits | 1-3 business days | £20 | £25,000 |
| E-wallet Withdrawals | 24-48 hours | £10 | £5,000 per transaction |
| Bank Transfer Withdrawals | 3-5 business days | £20 | £10,000 per transaction |
All deposits are subject to our anti-money laundering procedures. We may request source of funds documentation for deposits exceeding certain thresholds. Winnings may only be withdrawn using the same payment method used for deposits, unless otherwise agreed.
Bonuses and Promotional Terms
All bonuses and promotional offers are subject to specific terms and conditions, which are provided at the time of the offer. Unless otherwise stated, wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering contributions vary by game type, and not all games contribute equally towards meeting wagering requirements. Casino terms and conditions regarding bonuses are strictly enforced, and any attempt to abuse or exploit promotional offers may result in the forfeiture of bonus funds, associated winnings, and potential account closure.
| Game Category | Wagering Contribution |
|---|---|
| Slots | 100% |
| Table Games (excluding Blackjack) | 10% |
| Blackjack | 5% |
| Video Poker | 10% |
| Live Casino Games | 10% |
Maximum bet limits apply whilst wagering bonus funds, typically set at £5 per spin or hand unless otherwise specified. Bonus funds cannot be withdrawn and will be removed from your account upon withdrawal of associated winnings. Promotional offers cannot be combined unless explicitly stated. We reserve the right to modify or cancel any promotional offer at any time without prior notice.
Responsible Gaming and Account Closure
Kong Casino is committed to promoting responsible gaming practices. We provide various tools to help you manage your gaming activity, including deposit limits, loss limits, session time limits, and self-exclusion options. These tools can be accessed through your account settings. If you choose to self-exclude, your account will be closed for the specified period, and you will not be able to access Kong Casino services during this time. We will take reasonable steps to prevent you from opening new accounts during your self-exclusion period. You may close your account at any time by contacting customer support. We reserve the right to close or suspend accounts at our discretion, particularly in cases of suspected fraud, breach of Kong Casino terms and conditions, or when required by law. Upon account closure, any remaining balance will be returned to you using your registered payment method, provided all verification requirements have been met and there are no outstanding wagering requirements.
Intellectual Property and Liability
All content, software, graphics, and materials available through Kong Casino are protected by intellectual property rights and remain the property of Kong Casino or its licensors. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission. We provide our services on an “as is” and “as available” basis and make no warranties regarding uninterrupted or error-free service. We are not liable for any losses arising from technical failures, internet connectivity issues, or circumstances beyond our reasonable control. Our liability for any claims arising from your use of Kong Casino is limited to the amount of deposits made to your account in the three months preceding the claim. This limitation does not affect your statutory rights under UK consumer protection law. Game outcomes are determined by random number generators that are regularly tested and certified by independent testing agencies. We do not guarantee any particular outcome or level of winnings. Disputes regarding game outcomes must be reported within 30 days of the disputed game session. Casino terms and conditions apply to all aspects of gameplay, and any technical malfunctions void all affected game rounds and associated payouts.